Loyalty Program Manager

The Bank of Georgia Loyalty Program Management Department is looking for Loyalty Program Manager to join our team.

At Bank of Georgia, we believe in building strong, lasting relationships with our customers. Our loyalty program, PLUS, is at the heart of this mission, and we are looking for a dynamic and driven Loyalty Program Manager to join our team. If you are passionate about creating engaging customer experiences and thrive in a collaborative environment, we want to hear from you!

Key Responsibilities:

-      Develop Merchant Partnerships:Actively communicate and build strong relationships with merchants, understanding their business goals and identifying collaboration opportunities within the loyalty program.

-      Campaign & Offer Management:Plan, launch, and manage loyalty campaigns and special offers in cooperation with merchants, ensuring they deliver measurable value for both merchants and clients.

-      Identify & Prioritize Initiatives:Develop and execute strategic initiatives to enhance the loyalty program, increase customer engagement, and strengthen merchant participation.

-      Cross-Department Collaboration:Work closely with the Marketing team, Corporate Bankers, and other involved departments to ensure smooth campaign implementation and successful execution.

-      Drive Customer & Merchant Satisfaction:Analyze performance data and feedback to continuously improve offers, ensuring mutual benefit and long-term engagement.

-          Innovate and Improve: Continuously seek out new ways to innovate and improve our loyalty offerings to meet evolving customer needs.

Qualifications:

-          Experience: Minimum of 2 years of experience in project/program management, preferably in a similar role within the banking or financial services industry.

-          Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with diverse teams and stakeholders.

-          Time Management: Strong organizational and time management skills, with the ability to juggle multiple projects and deadlines simultaneously.

-          Customer-Centric Mindset: A deep understanding of customer needs and a passion for enhancing the customer experience.

Why Join Us?

-          Impactful Work: Play a pivotal role in shaping the future of our loyalty program and making a tangible difference in our customers' lives.

-          Collaborative Environment: Work alongside a talented and dedicated team of professionals who are committed to excellence and innovation.

If you are a proactive and strategic thinker with a passion for loyalty programs and customer engagement, we invite you to apply for this exciting opportunity.

Interested candidates, please fill in the information, attach your CV and submit by clicking “apply for position now” Deadline is March 16, 2026.