Head of Service, Systems and Quality Development Unit

Bank of Georgia's Cash Operations Direction is announcing a vacancy for the position of Head of Service, Systems and Quality Development Unit.

Key Responsibilities:

Process Analysis, Strategy, and Optimization:

• Systematic analysis of cash handling and cash-in-transit processes and development of optimization recommendations

• Coordinating the development of standards and user manuals necessary for the activities of the Cash and Valuables Division

• Analyzing shortcomings identified in the division's management processes and initiating relevant improvements, both as procedural and technical tasks

• Executing Business Impact Analysis (BIA) procedures

• Identifying opportunities for changing/optimizing the business processes of the subordinate structural unit in line with the development of the business environment and presenting relevant proposals to direct management

Systems Management and Development:

• Overseeing the functioning of banking systems used for cash operations and ensuring their efficiency

• Defining and coordinating automation strategy to improve directional efficiency and minimize risks. Executing tasks according to the developed strategy

• Identifying new requirements in cash operations systems and coordinating their development with the IT department

• Developing and implementing system monitoring mechanisms to reduce operational risks

• Managing and resolving system-related incidents

• Participating in the development of security standards for cash operations systems and monitoring their compliance

• Researching new technological solutions and evaluating their implementation possibilities to improve the efficiency of cash operations

Implementation and Project Management:

• Supporting and managing the implementation process of optimization tasks identified by the Service, Systems, and Quality Development Department

• Participating in the process of product creation and process changes related to cash handling and cash-in-transit services initiated by business lines

• Managing IT tasks on behalf of the Cash and Valuables Division, participating in the functional development process, and supporting the implementation of updates in the production environment

• Coordinating system integration projects and managing testing processes

Quality and Performance Management:

• Monitoring the quality of service provided by the employees of the Cash and Valuables Division and planning/implementing improvement measures

• Evaluating service quality and operational efficiency through systematic reporting

Employee Development and Support:

• Supporting the employees of the Cash and Valuables Division with informational letters and training related to products, systems, and processes

• Employee development: coaching/mentoring, performance evaluation, and identifying necessary training

• Organizing and preparing materials for training related to system usage

Qualification Requirements:

Education and Experience:

• Higher education in Business Administration, Finance, Banking, Information Technology, or a related field

• Extensive experience working with procedural and instructional documentation

• At least 3 years of experience in a managerial position

• Experience in a financial organization is preferred

• Experience with information systems, preferably with financial operations or cash management systems

• Proficiency in English

Technical Skills:

• Experience in business process analysis and optimization

• Knowledge of project management methodologies (preferably Agile, Scrum, Waterfall)

• Experience working with banking systems or ERP systems

• Data analysis skills and knowledge of relevant tools

• Ability to create technical documentation and formulate system requirements

Soft Skills:

• Business Negotiation Skills– The ability to conduct and manage negotiations in a professional setting

• Analytical and Logical Thinking– The ability to assess situations, solve problems, and make data-driven decisions

• Organizational and Time Management Skills– Effectively planning and prioritizing tasks to maximize productivity

• Energy, Flexibility, and Quick Thinking– Being adaptable, responsive, and proactive in dynamic environments

• Leadership– Inspiring, guiding, and motivating a team to achieve shared goals and drive success

• Communication Skills– Ability to explain complex technical information simply and communicate effectively with various stakeholders

If interested, please apply by November 19, 2025.